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Crystal RMT

A More Gentle Approach to Massage Therapy

Appointment Policy

Respecting each other's time

Missed and Late Appointments

When you book an appointment with me, that time is set aside for you - and ONLY you. I try not double book and I try to always be ready for you when you arrive. In return, I ask that you keep your promise to me and show up for your appointment on time.

Please understand that missed appointments prevent me from catering to other clients.

That said, my policy is simple. If you do not show up for your scheduled appointment, and you have not notified me at least 8 hours in advance, you will be required to pay 50% of the treatment as booked, and require a credit card number to rebook your appointment.  The card will only be billed if you do not attend your appointment

If you are more than 15 minutes late, without notification, it's considered a missed appointment and you are subject to the 50% charge.  If you arrive late, only the time remaining will be usable and you are subject to charges for the full treatment time.  

Cancellations

In the event that you are unable to keep your scheduled appointment with me, please contact me at least 8 hours prior to your appointment. If you do not reach me, please leave a message on my voice-mail system 7054932596 or send an email. If I do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.  You may send someone in your place, but please still notify me of the change 

*If you book within the 8 hour time frame, the policy is immediately in effect*

 

Note: I recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so I may make an exception to the above policies on those rare occasions. 

A copy of this can be printed from here /crystalrmt/doc/consent.pdf